Dispute Resolution

Glews is a family-run dealership, Our fully trained and dedicated team are all passionate about delivering an excellent customer experience which results in fantastic customer retention & loyalty. But from time to time things don’t always go as expected and that is where we pride ourselves in the way we handle situations in a professional but fair manner.

Please contact the relevant departmental manager in the first instance but should a concern not be resolved please feel free to contact David Giles as the Dealer Principal overseeing operations at the dealership. Below are the contact details of key staff within the dealership.

•        Aftersales Manager = Gareth Palmer. Email: gareth@glews.co.uk

•        Sales Manager = Ian Hague. Email: ian@glews.co.uk

•        Dealer Principal = David Giles. Email: david.giles@glews.co.uk

Telephone: 01405 764525.

Should we not be able to resolve a problem to your satisfaction Glews Garage are a member of The Motor Ombudsman. The Motor Ombudsman works to codes of practice approved by trading standards and acts as a Dispute Resolution Service which provides an independent and impartial third party review of all evidence and assist in making the fair decision for all parties concerned after consideration of all evidence and review of actions taken.

The details of The Motor Ombudsman are below. The Motor Ombudsman always asks you give the dealer the chance to sort things out first.

Visit the website at www.themotorombudsman.org or by writing to : The Motor Ombudsman Ltd, 71 Great Peter Street, LONDON, SW1P 2BN. Telephone: 0843 9109000